Terms of service

Terms of Service

OVERVIEW

Welcome to Arfour Pet Store.

Arfour Pet Store is operated by Arfour LLC. Throughout these Terms of Service, the terms “Arfour,” “Arfour Pet Store,” “we,” “us,” and “our” refer to Arfour LLC.

Arfour operates this website and online store, including all related information, content, features, tools, products, and services offered to you in order to provide a curated shopping experience (collectively, the “Services”).

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer the Services to you.

These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when accessing or using the Services.

Please read these Terms of Service carefully. They contain important information regarding your legal rights, including provisions concerning disclaimers of warranties, limitations of liability, and other matters.

By visiting, accessing, interacting with, or using the Services, including purchasing products from Arfour Pet Store, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these Terms of Service or our Privacy Policy, you should not access or use the Services.

SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or jurisdiction of residence, or that you are the age of majority and have given consent for your minor dependents to use the Services on devices you own, purchase, or manage.

To access or use certain features of the Services, including purchasing products, you may be required to provide information such as your name, email address, billing information, payment information, and shipping address.

You represent and warrant that all information you provide is accurate, current, and complete and that you have the necessary authority to provide such information.

You are responsible for maintaining the confidentiality and security of your account credentials and for activities conducted through your account.

You may not sell, transfer, assign, or license your account to another person without our prior written authorization.

SECTION 2 — OUR PRODUCTS

We make reasonable efforts to provide accurate product descriptions, photographs, colors, dimensions, specifications, and other information throughout our online store.

However, actual product appearance may vary slightly due to differences in device displays, screen settings, manufacturing variations, packaging updates, lighting, or other reasonable factors.

Product packaging, colors, labeling, accessories, or other minor characteristics may occasionally differ from photographs displayed on our website without materially changing the intended function of the product.

Product descriptions, prices, availability, and other product information may be updated or changed at any time without prior notice.

We reserve the right to discontinue any product at any time and to limit quantities offered to any person, household, geographic region, or jurisdiction when reasonably necessary.

Nothing in this section limits any rights you may have under applicable consumer protection law.

SECTION 3 — ORDERS

When you place an order through Arfour Pet Store, you are submitting an offer to purchase the products included in that order.

We reserve the right to accept, reject, limit, or cancel an order when reasonably necessary, including in cases involving suspected fraud, pricing or inventory errors, payment issues, product unavailability, shipping restrictions, or other circumstances affecting our ability to fulfill the order.

An order is not considered accepted until payment has been successfully authorized and we have confirmed the order.

Please review your order carefully before submitting it.

If you need to cancel or modify an order, contact us at support@arfour.com as soon as possible.

We will make reasonable efforts to accommodate cancellation or modification requests, but we cannot guarantee that changes can be made after an order has entered processing or fulfillment.

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.

Purchases are subject to our Return and Refund Policy, including applicable eligibility requirements, return shipping charges, and refund conditions.

You represent that products purchased through the Services are primarily for lawful personal or household use and not for unauthorized commercial resale, fraudulent activity, or unlawful export.

SECTION 4 — PRICES, PROMOTIONS, AND BILLING

Prices, discounts, promotional offers, and product availability are subject to change without prior notice.

The price charged for a product will generally be the price displayed at the time your order is submitted, subject to correction of obvious pricing or technical errors.

Unless otherwise expressly stated, displayed product prices do not include applicable taxes or shipping charges.

Any applicable shipping charges and taxes will be displayed during checkout before you complete your purchase.

Promotional offers may be subject to separate terms, eligibility requirements, expiration dates, minimum purchase requirements, or other restrictions.

If promotional terms conflict with these Terms of Service with respect to a particular promotion, the specific promotional terms will control for that promotion.

Discount codes cannot be applied retroactively to previously completed orders unless expressly stated otherwise.

You agree to provide current, complete, and accurate purchase, billing, payment, and account information.

You represent and warrant that you are authorized to use any payment method submitted in connection with a purchase.

You agree to pay all valid charges associated with your order, including product prices, applicable shipping charges, and applicable taxes displayed at checkout.

SECTION 5 — SHIPPING AND DELIVERY

Arfour Pet Store works with multiple fulfillment locations and trusted fulfillment partners to deliver products to eligible addresses within the United States.

Shipping Rates

Eligible U.S. orders are subject to the following Standard Shipping structure:

Orders under $49:
Standard Shipping — $7.95

Orders of $49 or more:
Standard Shipping — FREE

The $49 complimentary-shipping threshold is based on the qualifying merchandise subtotal after discounts and before applicable taxes.

Shipping charges, when applicable, are displayed at checkout before you submit payment.

Additional details are available in our Shipping Policy.

Processing

Orders are generally processed within 1–5 business days.

Processing times may vary depending on the product, fulfillment location, availability, order volume, weekends, holidays, or other operational circumstances.

Estimated Delivery

Most orders are expected to arrive within approximately 5–15 business days after processing, although some items may arrive sooner or require additional transit time.

Delivery dates and transit times are estimates only and are not guaranteed.

Multiple Shipments

Because products may be fulfilled from multiple fulfillment locations, orders containing more than one item may be divided into separate shipments.

Products within the same order may therefore:

Ship separately
Receive different tracking numbers
Arrive in different packages
Arrive on different days

Receiving only part of an order does not necessarily mean that the remaining products are missing.

If an order is divided into multiple shipments, tracking information may be provided separately as each package is prepared and shipped.

Customers will not be charged additional shipping fees after checkout solely because an order is divided into multiple packages. The shipping amount displayed and accepted at checkout represents the shipping amount charged for that order.

Shipping Delays and Problems

Processing and delivery times may be affected by carriers, weather, holidays, transportation disruptions, fulfillment delays, or other circumstances outside our reasonable control.

Although we cannot guarantee carrier delivery schedules, customers experiencing a materially delayed, lost, damaged, or otherwise affected shipment may contact us at support@arfour.com.

We will review the situation and provide appropriate assistance in accordance with our Shipping Policy and Return and Refund Policy.

SECTION 6 — RETURNS AND REFUNDS

Eligible purchases may be returned in accordance with our Return and Refund Policy.

We currently maintain a 30-day return policy, subject to applicable eligibility requirements.

For standard eligible returns, including returns resulting from a change of mind, personal preference, or ordering the wrong size or color, a flat return shipping fee of $7.95 may be deducted from the refund.

Return shipping charges are waived for items confirmed to be damaged, defective, or incorrect.

Original shipping charges paid when placing an order are generally non-refundable for standard returns.

Orders that originally qualified for complimentary shipping will not be retroactively charged the original outbound shipping fee solely because a return reduces the value of the remaining order below the free-shipping threshold.

Products must not be returned without prior authorization.

Because products may be fulfilled from different locations, the appropriate return destination may differ depending on the product.

Customers should not return products to the address printed on the original shipping package or to any business contact address unless specifically instructed to do so by Arfour.

Please review our Return and Refund Policy for complete eligibility requirements, procedures, exclusions, and refund information.

SECTION 7 — INTELLECTUAL PROPERTY

The Services and their original content, including trademarks, logos, branding, text, graphics, photographs, videos, audio, website design, layout, and other materials owned or licensed by Arfour LLC, are protected by applicable intellectual property laws.

Certain product images, trademarks, descriptions, and other materials may belong to manufacturers, brands, licensors, fulfillment partners, Shopify, or other third parties and remain the property of their respective owners.

These Terms permit you to use the Services for lawful personal and non-commercial purposes.

Except where permitted by applicable law or expressly authorized by the applicable rights holder, you may not reproduce, distribute, modify, republish, commercially exploit, publicly display, transmit, or create derivative works from protected portions of the Services.

Nothing in these Terms grants you ownership of or a license to any trademark, copyright, patent, trade name, logo, or other intellectual property belonging to Arfour LLC, Shopify, or any other rights holder except as expressly stated.

The names, logos, branding, designs, and slogans belonging to Arfour LLC may not be used without prior written authorization.

Shopify trademarks and branding remain the property of Shopify.

All other trademarks appearing through the Services belong to their respective owners.

SECTION 8 — OPTIONAL THIRD-PARTY TOOLS

The Services may provide access to tools, features, applications, or functionality operated by third parties.

We may not monitor or control all aspects of such third-party tools.

To the extent permitted by applicable law, access to optional third-party tools may be provided “as is” and “as available.”

Your use of optional third-party tools may also be subject to the terms and privacy policies of their respective providers.

You should review and understand the applicable third-party terms before using those services.

We may introduce additional features, resources, integrations, or tools in the future. Unless otherwise stated, such features will form part of the Services and remain subject to these Terms.

SECTION 9 — THIRD-PARTY LINKS AND SERVICES

The Services may contain links to websites, resources, applications, or services operated by third parties.

We are not responsible for independently operated third-party websites or for the accuracy, availability, security, practices, or content of those websites.

If you leave our Services and interact directly with an independent third party, your activity may be governed by that third party's own terms and privacy practices.

We encourage you to review applicable policies before completing transactions with independent third-party websites.

However, questions, claims, or concerns regarding products purchased directly from Arfour Pet Store should be directed to Arfour Pet Store at support@arfour.com, regardless of whether a fulfillment, logistics, technology, or other service provider assisted us in fulfilling the order.

SECTION 10 — RELATIONSHIP WITH SHOPIFY

Arfour Pet Store is powered by Shopify, which provides technology that enables us to operate the Services.

Purchases made through Arfour Pet Store are transactions directly between you and Arfour LLC, not Shopify.

Shopify is not the seller of products purchased from Arfour Pet Store and is not responsible for fulfilling your order, providing product-specific customer service, or administering our return and refund obligations.

Nothing in this section limits rights that cannot legally be waived under applicable law.

SECTION 11 — PRIVACY

Personal information collected through the Services is processed in accordance with our Privacy Policy.

Because our ecommerce Services are powered by Shopify, Shopify also processes certain information relating to your access to and use of the Services in order to provide and improve its platform and related services.

Information may also be processed by payment processors, shipping providers, fulfillment partners, analytics providers, marketing providers, and other service providers where reasonably necessary to operate our business and provide the Services.

Please review our Privacy Policy for additional information regarding how personal information is collected, used, disclosed, retained, and protected.

SECTION 12 — FEEDBACK AND USER CONTENT

If you voluntarily submit reviews, photographs, comments, ideas, suggestions, feedback, or other content to us or through the Services (“Feedback”), you represent that you have the necessary rights to provide that material.

To the extent permitted by law, you grant Arfour LLC a non-exclusive, worldwide, royalty-free, sublicensable license to use, reproduce, modify, publish, display, distribute, and otherwise use Feedback in connection with operating, improving, and promoting the Services.

You represent that your Feedback will not:

Violate another person's intellectual property rights
Violate privacy or publicity rights
Contain knowingly false or misleading information
Contain unlawful, abusive, defamatory, obscene, or malicious material
Contain malware, viruses, or harmful code

If you received compensation, free products, discounts, or other incentives in connection with submitting a review or other promotional content, you are responsible for making any disclosure required by applicable law.

We may moderate, reject, remove, or restrict Feedback that violates these Terms or applicable law.

You remain responsible for the content and accuracy of Feedback you submit.

SECTION 13 — ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information available through the Services may contain typographical errors, inaccuracies, technical errors, or omissions relating to matters including:

Product descriptions
Pricing
Promotions
Availability
Shipping charges
Transit times
Inventory
Product specifications

We reserve the right to correct errors or inaccuracies and to update information when reasonably necessary.

If a material error affects an order that has already been submitted, we may contact you regarding the error and, where appropriate, provide available options or cancel and refund the affected transaction.

Nothing in this section limits rights available to consumers under applicable law.

SECTION 14 — PROHIBITED USES

You may use the Services only for lawful purposes.

You may not use the Services to:

Violate applicable federal, state, local, or international laws or regulations.
Infringe or violate intellectual property, privacy, publicity, contractual, or other legal rights.
Transmit fraudulent, deceptive, false, or misleading information.
Harass, threaten, abuse, defame, intimidate, or unlawfully harm another person.
Transmit malware, viruses, malicious code, or other harmful technology.
Attempt unauthorized access to the Services, servers, databases, accounts, or security systems.
Circumvent security, authentication, access restrictions, or technical protection measures.
Engage in phishing, spam, scraping, credential theft, or malicious automated activity.
Interfere with or disrupt the operation or security of the Services.
Impersonate another person or entity or misrepresent your identity or affiliation.
Use the Services in connection with fraudulent transactions or unlawful resale activity.
Collect personal information about other users without lawful authorization.
Exploit the Services or protected content for unauthorized commercial purposes.

We reserve the right to restrict or terminate access to the Services when we reasonably determine that these Terms have been violated.

SECTION 15 — AUTOMATED AGENTS

This section applies to software, bots, artificial intelligence systems, automated agents, or other technologies capable of accessing or interacting with the Services automatically or semi-automatically (“Agents”).

Agents may not attempt to conceal their automated nature, circumvent CAPTCHAs or similar protections, evade technical restrictions, interfere with security measures, or gain unauthorized access to the Services.

We reserve the right to restrict, limit, block, or otherwise control automated access to the Services where reasonably necessary for security, performance, fraud prevention, protection of intellectual property, or lawful operation of the Services.

SECTION 16 — TERMINATION

We may suspend, restrict, or terminate access to all or part of the Services when reasonably necessary, including where we determine that you have violated these Terms, engaged in fraudulent or unlawful activity, created security risks, or abused the Services.

Termination does not eliminate payment obligations or other liabilities that arose before termination.

Provisions that by their nature should survive termination will continue to apply, including provisions regarding intellectual property, disclaimers, limitations of liability, indemnification, governing law, and other accrued rights and obligations.

SECTION 17 — DISCLAIMER OF WARRANTIES

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

EXCEPT AS EXPRESSLY PROVIDED BY ARFOUR LLC OR REQUIRED BY APPLICABLE LAW, WE MAKE NO REPRESENTATION OR WARRANTY THAT THE SERVICES WILL ALWAYS BE UNINTERRUPTED, ERROR-FREE, SECURE, OR AVAILABLE AT ALL TIMES.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, EXCEPT WHERE SUCH WARRANTIES CANNOT LAWFULLY BE DISCLAIMED.

SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES. IN THOSE JURISDICTIONS, SOME OF THE ABOVE DISCLAIMERS MAY NOT APPLY TO YOU.

Nothing in these Terms excludes warranties, protections, or consumer rights that cannot legally be excluded or waived.

SECTION 18 — LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ARFOUR LLC AND ITS AFFILIATES, OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, OR SIMILAR DAMAGES ARISING FROM OR RELATING TO YOUR USE OF THE SERVICES.

THESE LIMITATIONS APPLY WHETHER A CLAIM IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANOTHER LEGAL THEORY, TO THE EXTENT PERMITTED BY LAW.

SOME JURISDICTIONS DO NOT PERMIT CERTAIN LIMITATIONS OR EXCLUSIONS OF LIABILITY. WHERE SUCH LAWS APPLY, OUR LIABILITY WILL BE LIMITED ONLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by law.

SECTION 19 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Arfour LLC and its affiliates, owners, officers, directors, employees, agents, contractors, licensors, and service providers from third-party claims, liabilities, damages, losses, and reasonable costs arising from:

Your material violation of these Terms;
Your unlawful use of the Services;
Your infringement of another person's legal rights; or
Fraudulent, malicious, or intentionally wrongful conduct undertaken through your account.

Your obligations under this section will apply only to the extent permitted by applicable law.

SECTION 20 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed to the minimum extent necessary.

The remaining provisions will remain valid and enforceable.

SECTION 21 — WAIVER AND ENTIRE AGREEMENT

Our failure to exercise or enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any other policies or terms expressly incorporated by reference, constitute the agreement governing your use of the Services.

If specific promotional terms or transaction-specific terms conflict with these Terms, those specific terms may control with respect to the applicable promotion or transaction.

SECTION 22 — ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent where such consent is legally permissible.

We may assign or transfer our rights and obligations in connection with a merger, acquisition, restructuring, sale of assets, change of ownership, or other lawful business transaction, subject to applicable law.

SECTION 23 — GOVERNING LAW

These Terms and any dispute arising out of or relating to the Services will be governed by the laws of the State of Florida, without regard to conflict-of-law principles, except where applicable consumer protection law requires otherwise.

Subject to applicable law and any rights that cannot legally be waived, disputes relating to these Terms or the Services may be brought before a court of competent jurisdiction in the State of Florida.

Nothing in this section limits any consumer right to bring a claim in another jurisdiction where such a right is provided by applicable law.

SECTION 24 — HEADINGS

Section titles and headings are provided for convenience only and do not limit or otherwise affect the interpretation of these Terms.

SECTION 25 — CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in our Services, business practices, legal requirements, or policies.

The most current version will be available on this page.

Where required by applicable law, we will provide appropriate notice of material changes.

Changes will become effective on the date stated in the applicable notice or, where no separate effective date is required, when the updated Terms are posted.

Your continued use of the Services after updated Terms become effective constitutes acceptance of those changes to the extent permitted by applicable law.