Refund policy

Return and Refund Policy

We want you to be satisfied with your purchase from Arfour Pet Store. If something isn’t right, please review the return and refund information below.

30-Day Return Policy

We accept eligible return requests made within 30 days of delivery.

To be eligible for a return, the item must be in the same condition in which it was received: unused, unworn where applicable, with any original tags attached, and in its original packaging. Proof of purchase is also required.

To request a return, please contact us at support@arfour.com before sending your item.

If your return is approved, we will provide the applicable return instructions and return destination. Because orders may be fulfilled from different fulfillment locations, the correct return address may vary depending on the item.

Do not send an item back to the address shown on the original shipping package or to our business contact address unless we specifically instruct you to do so.

Returns sent without prior authorization or to an unauthorized return address may not be accepted or refunded.

Once a return is authorized, the item should be shipped according to the return instructions provided by us within 7 days of authorization.

Return Shipping Costs

For standard returns, including returns due to a change of mind, personal preference, ordering the wrong size or color, or no longer wanting the item, a flat return shipping fee of $7.95 will be deducted from the refund.

The $7.95 return shipping fee applies regardless of the actual carrier cost associated with returning the item.

The return shipping fee will be waived when an item is confirmed to be damaged, defective, or incorrect.

Original Shipping Charges

Original shipping charges paid when placing an order are non-refundable for standard returns, including returns due to a change of mind, personal preference, or ordering the wrong item, size, or color.

If the return is the result of a confirmed damaged, defective, or incorrect item, any applicable original shipping charges associated with that item will also be refunded.

Orders that originally qualified for complimentary shipping will not be retroactively charged the original shipping fee solely because a return causes the remaining order value to fall below the free-shipping threshold.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item is damaged, defective, or incorrect, please contact us at support@arfour.com as soon as possible.

Please include:

Your order number
A description of the issue
Clear photographs of the item and packaging, when applicable

If the issue is confirmed, we will provide the appropriate instructions and determine the best resolution based on the circumstances. This may include a replacement, refund, or other appropriate assistance.

You will not be charged return shipping for an item confirmed to be damaged, defective, or incorrect.

Exceptions and Non-Returnable Items

Gift cards cannot be returned or refunded.

Items that have been used, worn, damaged after delivery, altered, or returned without their original packaging may not qualify for a return.

For health and hygiene reasons, certain products may not be eligible for return after use or opening when they cannot reasonably be resold in their original condition.

Please contact us at support@arfour.com before returning any item if you are unsure whether it qualifies.

Exchanges

We do not process direct exchanges.

The fastest way to receive a different item, size, or color is to return the original eligible item and, once the return has been accepted, place a separate order for the replacement.

Any applicable shipping charges on the new order will be determined according to our current Shipping Policy.

Order Cancellations

If you need to cancel or modify an order, please contact us at support@arfour.com as soon as possible.

We will make reasonable efforts to accommodate your request; however, we cannot guarantee that an order can be canceled or modified once it has entered processing or fulfillment.

If an order can no longer be canceled, the applicable return policy will apply after delivery.

Refunds

We will notify you after your returned item has been received and inspected and let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method, less any applicable return shipping fee and non-refundable original shipping charges.

Please allow up to 10 business days after the refund has been issued for your bank, credit card company, or payment provider to process and post the funds to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@arfour.com.