Shipping policy

Shipping Policy

Thank you for shopping with Arfour Pet Store. We work with trusted fulfillment partners and multiple fulfillment locations to provide a carefully selected range of pet products across the United States.

Please review the information below before placing your order.

Shipping Destinations

We currently ship to eligible addresses within the United States.

Shipping availability is determined at checkout based on your delivery address and the products included in your order.

We do not currently offer international shipping. If our shipping coverage expands in the future, this policy will be updated accordingly.

Shipping Rates

Arfour Pet Store offers the following Standard Shipping rates for eligible U.S. orders:

Orders under $49:
Standard Shipping — $7.99

Orders of $49 or more:
Standard Shipping — FREE

The $49 free-shipping threshold is based on the merchandise subtotal after discounts and before taxes.

All applicable shipping charges are displayed at checkout before payment is completed.

Order Processing

Orders are generally processed within 1–5 business days.

Orders placed on weekends or holidays may begin processing on the next business day.

Processing times may vary depending on the item, fulfillment location, product availability, and order volume.

You will receive an order confirmation email after your purchase has been successfully placed.

Estimated Delivery Times

Most orders are expected to arrive within approximately 3-7 business days after processing.

Delivery times may vary depending on:

Fulfillment location
Shipping destination
Carrier
Product availability
Weather or other transportation delays

Some items may arrive sooner, while others may require additional transit time.

Any delivery date or delivery estimate displayed on our website, at checkout, or in tracking information is an estimate only and is not guaranteed.

Multiple Packages

Because Arfour Pet Store works with multiple fulfillment locations, orders containing more than one item may be divided into multiple shipments.

This means that items from the same order may:

Ship separately
Have different tracking numbers
Arrive on different days

Receiving only part of your order does not necessarily mean that the remaining items are missing.

If your order is divided into multiple shipments, additional tracking information will be provided as each package is prepared and shipped.

You will not be charged additional shipping fees after checkout because your order is divided into multiple packages. The shipping amount shown when you place your order is the total shipping amount charged for that purchase.

Tracking Your Order

When tracking information becomes available, you will receive a shipping confirmation email containing the applicable tracking details.

Orders shipped in multiple packages may receive separate tracking numbers for each shipment.

Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.

Address Accuracy

Please review your shipping address carefully before submitting your order.

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error after placing your order, contact us as soon as possible at support@arfour.com.

We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed after an order has entered processing or has already shipped.

Delays and Carrier Issues

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including:

Carrier delays
Severe weather
Holidays
High shipping volumes
Transportation disruptions
Fulfillment processing delays

If your tracking information has not updated for an extended period or you believe your shipment may be delayed, please contact us at support@arfour.com so we can review the situation.

Lost, Damaged, or Incorrect Items

If your order arrives damaged, contains an incorrect item, or appears to have been lost in transit, please contact us at support@arfour.com as soon as possible.

Please include:

Your order number
A description of the issue
Clear photographs of the item and packaging, when applicable

We will review the situation and provide the appropriate assistance based on the circumstances of the order.

If your order contains multiple items, please review your shipping confirmation and tracking information before reporting missing items, as your order may have been divided into multiple shipments.